Shipping & Returns

🌴 A little about Shipping

At Coconut Magik, every order is prepared with care before beginning its journey from our family Atelier to you. 💙

Below you'll find information about processing, delivery, returns and refunds. If you have any questions before placing an order, please contact us — we're always happy to help.

Shipping & Processing

Orders are normally processed within 1–3 business days.

Orders are not dispatched on weekends or public holidays. During particularly busy periods, processing may take a little longer. If we expect a significant delay with your order, we'll contact you by email.

Delivery estimates begin once your order has been dispatched, rather than from the date the order was placed.

Delivery Times & Costs

Shipping costs are calculated according to the delivery destination:

Domestic
Shipping: Free
Estimated delivery: 5–10 business days

Europe
Shipping: Free
Estimated delivery: 5–10 business days

Monaco
Shipping: €11.75
Estimated delivery: 5–10 business days

Andorra, Guernsey, Faroe Islands, Jersey & Liechtenstein
Shipping: €16.19
Estimated delivery: 5–10 business days

Brazil
Shipping: €17.07
Estimated delivery: 5–10 business days

Rest of the World – Standard International Post
Shipping: €17.65
Estimated delivery: 15–30 business days, depending on customs in the receiving country.

USA & Canada – Standard International Post
Shipping: €18.73
Estimated delivery: 15–30 business days, depending on customs in the receiving country.

Delivery times are estimates and occasional delays may occur, particularly with international deliveries and customs.

Please ensure that the delivery address entered when placing your order is complete and correct. At present, we are unable to deliver to PO Boxes.

International Orders, Customs & Duties

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where applicable, these charges are the responsibility of the customer and are not included in Coconut Magik's shipping charges.

Customs processing can also affect estimated delivery times.

Tracking & Delivery

Where tracking is available for your chosen shipping service, your dispatch confirmation email will include the relevant tracking information.

Please keep an eye on your tracking information once your parcel has begun its journey.

Damaged Parcels

We take care when preparing and packaging every Coconut Magik order.

If your order arrives damaged, faulty, or isn't what you ordered, please contact us as soon as possible so we can help put things right. Please keep the item and all original packaging and, where possible, provide photographs of the item and packaging to help us understand what has happened.

Your statutory consumer rights are not affected by this policy.

Returns & Your Right to Cancel

We hope you'll love your Coconut Magik treasure, but we understand that sometimes something isn't quite right.

For eligible online purchases, you may notify us that you wish to cancel your order within 14 days of receiving your goods, without having to give a reason.

After notifying us of your decision to cancel, the goods should be returned without undue delay and no later than 14 days after telling us that you wish to withdraw from the purchase.

To arrange a return, please contact us before sending your item back:

Email: coconutmagik@outlook.com

We will then provide the appropriate return instructions and address.

Return Conditions

Please take reasonable care of your Coconut Magik piece while deciding whether to keep it.

You may examine an item as you reasonably would in a shop, but you may be responsible for any reduction in its value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

The statutory right of withdrawal does not apply in certain circumstances, including goods made to the customer's specifications or clearly personalised. This does not mean that an item is excluded from the right of withdrawal simply because it has been handmade.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Returning Your Item

Unless the item is faulty, damaged, incorrectly supplied, or we have agreed otherwise, the customer is responsible for the direct cost of returning an unwanted item.

We strongly recommend using a reliable, trackable postal service and retaining proof of postage until your return has been completed.

Please do not send a return until you have contacted us and received the appropriate return details.

Refunds

Once you've told us that you wish to exercise your right of withdrawal, eligible payments will be reimbursed without undue delay and no later than 14 days from the date we're informed of your decision.

For returned goods, we may withhold reimbursement until we receive the goods back or you provide evidence that they have been sent back, whichever occurs first.

Where applicable, your refund will include the cost of our least expensive standard delivery option. Additional delivery costs resulting from choosing a more expensive delivery service are not required to be refunded.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, isn't as described or isn't what you ordered, please contact us as soon as possible.

These situations are separate from a simple change-of-mind return and your statutory consumer rights continue to apply. EU rules provide a minimum legal guarantee for goods and remedies where goods are faulty or don't conform to what was agreed.

Please email us with your order details and, where appropriate, photographs so we can help resolve the problem.

Contact Us 💙

If you have any questions about shipping, delivery or returning an order, please get in touch: