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Shipping & Returns

Shipping Policy

Our Shipping Policy was last updated on 04/09/2024

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Interpretation and Definitions

Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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Definitions

For the purposes of this Disclaimer:

 

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Coconut Magik

  • "Goods" refers to the items offered for sale on the Service.

  • "Orders" means a request by You to purchase Goods from Us.

  • "Service" refers to the Website.

  • "Website" refers to Coconut Magik, accessible from www.coconutmagik.com

  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Thank you for visiting and shopping at Coconut Magik. The following terms and conditions constitute our Shipping Policy. This Shipping was generated by TermsFeed Shipping Policy Generator.

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Domestic and International Shipping Policy

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Shipment processing times

 

All Orders are processed within 1 – 3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email.

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Shipping rates & delivery estimates

 

Shipping charges for Your Orders will be calculated and displayed at checkout.

 

  • Shipping method: Standard Post - Domestic
    Shipment cost: Free - € 2.99 (Depending on Product)
    Estimated delivery time: 5 - 10 business days

 

  • Shipping method: Standard Post -  Europe
    Shipment cost: € 4.99 – € 5.99 (Depending on Product)
    Estimated delivery time: 5 – 10 business days

 

  • Shipping method: Rest of the World – Standard International Post
    Shipment cost: : € 8.99 – 12.99 (Depending on Product)
    Estimated delivery time: 15 - 30 business days dependent on Customs in receiving country

 

  • Shipping method: Standard International Post – Australia, Canada, UK and USA
    Shipment cost: € 9.99 - € 14.99 (Depending on Product)
    Estimated delivery time: 15 - 30 business days dependent on Customs in receiving country.

 

 

Delivery delays can occasionally occur, please allow for extra time for items to be delivered.

 

Please note:

 

  • That you will receive your items within the approximated time scales specified once the order has been dispatched, not from the date that the order has been placed.

 

  • Orders require street addresses, we unfortunately at this time don’t send to PO Boxes.

Please ensure that the shipping address is correct when placing the order.

 

Payment Methods:

 

We accept the following online payments.

Visa, Mastercard, American Express, ChinaUnionPay, Jcb, Diners, Visa Electron, Maestro Card, Discover. As well as Google and Apple Pay.

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Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s).

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Customs, Duties and Taxes

Coconut Magik is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

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Damages

Coconut Magik is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

 

Contact Us

 

If you have any questions about this Shipping Policy, You can contact Us:

 

Return Policy

Our Return and Refund Policy was last updated 04/09/2024

 

Thank you for shopping at Coconut Magik.

 

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy was generated by TermsFeed Return and Refund Policy Generator.

 

The following terms are applicable for any products that You purchased with Us.

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Interpretation and Definitions

Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

​

Definitions

 

For the purposes of this Return and Refund Policy:

 

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Coconut Magik
     

  • “Goods” refers to the items offered for sale on the Service.
     

  • “Orders” means a request by You to purchase Goods from Us.
     

  • “Service” refers to the Website.
     

  • “Website” refers to Coconut Magik, accessible from www.coconutmagik.com
     

  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

 

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

 

The deadline for cancelling an Order is 14 days from the date on which You received the Goods.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

 

 

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You may incur fees for such reimbursement.

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

 

  • The Goods were purchased in the last 14 days

  • The Goods are in the original packaging

  • The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

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Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the address provided once You have been in contact with us.

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

 

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